Return Policy
Under the Federal Consumer Protection Law (LFPC) and the regulations applicable to foods in Mexico. Last updated: June 8, 2026.
Business name: La Casita del Antojo · RFC: GATG861203AP5
Cases where it applies
Wrong product
You received a different product than the one you ordered. Applies by comparing your purchase confirmation with what you received.
Transit damage
The package arrived visibly damaged (dented, wet, crushed) with evidence of damage caused by the carrier.
Poor condition on opening
The package arrived sealed but the product inside shows deterioration not caused by the customer (mold, bad smell, abnormal texture).
How to file a claim
Take photo evidence
Photograph the closed package, the product as it arrived and your shipping label. Also keep your order number (format TIENDA-YYYY-NNNNN).
Report it within 5 business days
Contact us on WhatsApp at 528119091654 or write to ayuda@lacasitadelantojo.com within 5 business days of the delivery date. After that period we can't proceed.
We validate within 24 hours
We review the photos and your order history. If the case is valid, we confirm it in writing within 24 business hours.
We issue your credit
We generate a credit coupon for the full value of the affected product, valid for 90 days for any purchase in our store.
What does NOT apply
- Change of mind or buyer's remorse.
- Product already opened and/or partially consumed.
- Damage caused by improper handling by the customer after delivery.
- Report made after the 5 business days following delivery.
- Subjective taste differences (sweetness, spiciness) within the normal ranges of the artisanal product.
- Natural appearance variations inherent to products without preservatives (color, texture varying between batches).
- Products purchased during promotions or clearance marked as "no exchanges or returns".
Legal basis
| Article | Description |
|---|---|
| Art. 7 LFPC | Products must be delivered in the conditions described in the advertising and at purchase. |
| Art. 92 Bis LFPC | In distance sales, the consumer has the right to cancel within 5 business days following delivery. |
| Art. 93 LFPC | E-commerce providers must clearly display the return policy before purchase. |
| Art. 76 Bis LFPC | In e-commerce transactions, the means and deadlines for claims must be disclosed. |
| NOM-051-SCFI/SSA1-2010 | Food labeling standard. Our products comply with ingredient declaration and expiration date. |
| General Health Law Art. 194 | Non-perishable foods with an interrupted cold chain are not eligible for physical return for health-safety reasons. |
This policy does not limit or restrict the rights granted to consumers by the Federal Consumer Protection Law. In case of dispute, you may file a complaint with PROFECO through its portal www.profeco.gob.mx or by calling 800 468 8722.
Have a problem with your order?
Write to us within 5 business days following delivery and we'll resolve it.