Support Center
We're here to help. Find answers or contact us directly.
Support hours
Monday to Friday: 8:00 AM – 6:00 PM · Saturdays: 9:00 AM – 2:00 PM
Frequently asked questions
How do I place an order?
Browse the catalog, add products to your cart and complete checkout. You can pay by card (Visa/MC/Amex) or OXXO.
How long does shipping take?
We ship across Mexico. The estimated time is 3–7 business days depending on your state. You'll receive a tracking number by email.
What payment methods do you accept?
Credit/debit card and OXXO (cash payment) through Stripe. Payment is 100% secure and encrypted.
How do I request my invoice?
At checkout enable "I need an invoice" and enter your RFC and tax details. The PDF+XML invoice is emailed to you automatically once payment is confirmed.
Can I cancel or modify an order?
You can cancel from "My orders" if the order hasn't been paid yet. Once paid, contact us on WhatsApp or open a ticket to manage changes.
What if my order arrived damaged?
Within 48h of receiving it, open a "Dispute" ticket with a photo of the damage. We guarantee replacement or refund at no cost.
Location
Paseo de los Leones 2342, Local 4, Cumbres 2do Sector, C.P. 64610, Monterrey, N.L.
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